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Tag: chatbots

Chatbots – augmenting NOT replacing the human workforce

Chatbots – augmenting NOT replacing the human workforce

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Way back in 1966, the natural language processing program, ELIZA, played the role of a digital psychologist. This early chatbot was capable of “listening” to you as you shared your life story, delivering mostly coherent, yet vague canned responses to whatever you typed in. Chatbots have come a long way since then. Many in the current generation are equipped with artificial intelligence (AI), making them more powerful than ever. And today, chatbots are used by organisations to listen to and respond…

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Chatbots & Virtual Assistants: Shaping the future of work. 13th November 2018

Chatbots & Virtual Assistants: Shaping the future of work. 13th November 2018

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This is a sponsored ‘Breakfast Briefing’ (08.45 – 10.15) with all proceeds from ticket sales going to the BBC’s Children In Need charity. So, if you’d like to learn more about chatbots and virtual assistants and how they are changing the way we work, AND enjoy a sumptuous breakfast AND contribute to a good cause, get your tickets (a bargain at £32) from the WorkPlace Week website. But hurry, places are limited! Way back in 1966, the natural language processing…

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Up and coming SEO Trends

Up and coming SEO Trends

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The most successful sites and marketers always ensure that they are on the cutting edge of all the latest algorithms that are put in place in terms of SEO. Below you can find some of the latest SEO trends that are likely to be extremely important in the coming months or even years. Voice search – The time of voice search is upon us, and it brings yet another drastic change when it comes to SEO. An estimated 20% to…

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The 4 Biggest Trends to Expect for Chatbots in 2018

The 4 Biggest Trends to Expect for Chatbots in 2018

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The year 2017 saw amazing strides in artificial intelligence (AI), machine learning, and chatbots. The effects such innovations have had for everything from retail and customer service to data mining are even now still becoming realised. Chatbots, through their underlying technology, seek to mimic human interaction with users on websites, mobile apps, and messaging systems. They have potential to reach more customers faster and more efficiently while maintaining high levels of customer engagement and satisfaction.  Here are the four biggest…

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Organisational Knowledge in a Machine Intelligence era

Organisational Knowledge in a Machine Intelligence era

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A preamble to the KIN Winter Workshop 2016, 7th December 2016. According to Narrative Science, 62 per cent of organisations will be using Artificial Intelligence (AI) by 2018. If you asked most people when they last encountered something that used artificial intelligence, they’d probably conjure up a mental image of robots, and might be hard pressed to think of something in everyday use. Machine intelligence and machine learning – the new synonyms for “artificial intelligence” – are on the rise…

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