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Tag: KM

What makes a good Knowledge Manager?

What makes a good Knowledge Manager?

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I’ve been experimenting with ChatGPT (an artificial intelligence chatbot developed by OpenAI). The following is the result of my question in the title of this post, namely “What makes a good knowledge manager?”. I thought it was a pretty good response, though I would have liked to have seen some mention of innovation. What do you think? Could this be a useful tool for KMers? A good Knowledge Management (KM) practitioner possesses a unique set of skills and qualities that…

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Curation: The Cure For Information Overload?

Curation: The Cure For Information Overload?

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The Institute for the Future at the University of Phoenix Research Institute published  Future Work Skills 2020, a study designed to look at how we think about work, what constitutes work, and the skills we will need to be productive over the coming decade. The report was published in 2011, but is as relevant today as it was 4 years ago. The skills they identified include: Sense-making: the ability to determine significance. Social intelligence: the ability to connect with others in a deep way. Adaptive thinking:…

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What is ‘knowledge curation’ and why is it so important?

What is ‘knowledge curation’ and why is it so important?

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I don’t think I need to convince anyone who regularly uses the Internet or World Wide Web that finding useful and relevant information amongst the volumes of dross we get from advertisers, marketers, brand mangers and ‘those-that-want-to-be-heard-but-have-nothing-of-value-to-say’, which unfortunately accounts for the largest proportion of content that swills around our in-boxes and search results, is becoming increasingly difficult. Information is being pumped at us almost 24 hours a day, 7 days a week. This was bad enough when we were…

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Knowledge Sharing Barriers

Knowledge Sharing Barriers

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Knowledge sharing is the corner-stone of many organisations’ knowledge-management (KM) strategy. Despite the growing significance of knowledge sharing’s practices for organisations’ competitiveness and market performance, several barriers make it difficult for KM to achieve the goals and deliver a positive return on investment. This list of knowledge sharing barriers provides a helpful starting point and guideline for senior managers auditing their existing practices with a view to identifying any bottle-necks and improving on the overall effectiveness of knowledge-sharing activities. The…

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The Definitive Knowledge Management Reference Guide

The Definitive Knowledge Management Reference Guide

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A while back, Emil Hajric (@emilhajric) from Helpjuice sent me a reference guide he had written on KM Systems and Practices, and which he was making freely available as an E-Book from the Helpjuice website. It was a busy period in my life and I was only able to do a quick scan of the content, but enough to realise this was a significant contribution to the body of literature on the esoteric topic of “KM”. I’ve since had more…

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12 Principles of Knowledge Management

12 Principles of Knowledge Management

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I first posted this in 2015 and came across it again during some research I was doing for Warwick Business School. The provenance is consultant and keynote speaker  Verna Allee who outlines 12 principles of Knowledge Management. Two thoughts occurred to me: The principles appear to be so simple and obvious Why didn’t I think of them! I asked myself whether these statements meet the strict definition of ‘principles’, which is: “a fundamental truth or proposition that serves as the…

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Gamification: making work fun, or making fun of work?

Gamification: making work fun, or making fun of work?

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This post was previously published on 25th September 2014 at Collabor8now.com.  It is an abbreviated abstract from a research paper I submitted to Sage publications on the topic of  “Gamification”. The full article is available from the June 2014 edition of Business Information Review. Introduction: Gamification is about understanding and influencing human behaviours that organizations want to encourage amongst their workforce or customers. Gamification seeks to take enjoyable aspects of games – fun, play and challenge – and apply them to real-world business…

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Are any of us “experts”?

Are any of us “experts”?

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I was recently reminded of this article, which resonated with me at the time, and still does. I’m guessing all of us could pin a few names to people we might label as “confident idiots”, but I wonder how often we turn the mirror on ourselves and measure our perceived wisdom against the Dunning-Kruger curve? One particular example that I find a little irksome is the number of people who describe themselves as “expert” in their personal bios. Self-proclaimed expertise…

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Science Fiction (Sci-Fi) As A Stimulus For Innovation

Science Fiction (Sci-Fi) As A Stimulus For Innovation

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As part of my role as a Facilitator for Warwick Business School’s “Knowledge & Innovation Network” (KIN), I was privileged to be invited to a Sci-Fi Symposium organised by the Defence, Science & Technology Laboratory (Dstl). The event took place just before Christmas 2017, and was led by Dr John Carney, Principal Scientist and Mrs Caz Pitt (Innovation Process & Culture Lead) at Dstl. The aim of the Symposium was  to explore whether the stimulus of Science Fiction might enable…

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Managing Knowledge on Slack 2.0

Managing Knowledge on Slack 2.0

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Summary The proliferation of Slack into the work place has been just amazing. While the jury is still out whether Slack can replace emails, however there is no questioning the important place it has come to occupy when it comes to communication and collaboration in several businesses. While Slack has many advantages as compared to previous enterprise messaging and collaboration tools, however managing knowledge on Slack is still a challenge. This article explores the importance of knowledge management on Slack,…

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