The Knowledge Hub community of practice facilities were meant to be a step on the way, and not an end in itself, which is what I think the Knowledge Hub has become. The unfortunate conjunction of original concepts and vastly cut-down capabilities (per the original specification) has resulted in a just-about-adequate user interface (UI), but a fairly hostile user experience (UX).
Evidence (if any was needed) of how public sector bodies are still struggling to understand what social media is all about. In the ‘follow the herd’ instinct by councils and other public sector bodies to set up Twitter accounts, there’s a dawning realisation that Twitter is not a one-way broadcast channel. It’s clearly come as something as a shock that citizens who follow these tweets may on occasion send a reply, or maybe even use the @xxxxx address as a…
It’s taken a while for me to get around to posting an update to my “Knowledge Hub Part 1” post, mainly as a result of being fully immersed in the technology procurement process these past several months. This phase is now almost complete and we will shortly be starting on the actual development of the Hub, so now seems to be an opportune moment to remind everyone what this Knowledge Hub thing is, and to give a first airing of…
How and why should local authorities and Government be planning to exploit the collaborative features of Web 2.0? This article was originally published in IT Adviser late last year. Web 2 in Local Government Publish at Scribd or explore others: Europe Government web2.0 collaboration