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Category: Social Enterprise

Finding ‘value’ in social networks and Communities of Practice

Finding ‘value’ in social networks and Communities of Practice

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An update to a post previously published 30 Dec 2009. There has been much written about measuring the value of online communities such as Social Networks or Communities of Practice.  However, most pundits tend to think of measuring value from a purely financial perspective, i.e. the Return on Investment (ROI). Clearly this is an important factor, but it’s not the only factor that should be considered. Surprisingly few organisations consider the value that is being created by having better informed…

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The Definitive Knowledge Management Reference Guide

The Definitive Knowledge Management Reference Guide

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A while back, Emil Hajric (@emilhajric) from Helpjuice sent me a reference guide he had written on KM Systems and Practices, and which he was making freely available as an E-Book from the Helpjuice website. It was a busy period in my life and I was only able to do a quick scan of the content, but enough to realise this was a significant contribution to the body of literature on the esoteric topic of “KM”. I’ve since had more…

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Content Curation: the future of relevance

Content Curation: the future of relevance

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This is an updated version of the article originally published in Business Information Review, January 2015.   Content creation is no longer the exclusive domain of journalists, newspapers and advertisers. As Clay Shirky has famously pointed out, publishing is no longer a job or an industry; it’s a button. We’re all creating content, as originators or commentators, which is then shared and re-shared many times over. As a result, online publishing is now ubiquitous and incessant, with the consequence that…

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Managing Knowledge on Slack 2.0

Managing Knowledge on Slack 2.0

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Summary The proliferation of Slack into the work place has been just amazing. While the jury is still out whether Slack can replace emails, however there is no questioning the important place it has come to occupy when it comes to communication and collaboration in several businesses. While Slack has many advantages as compared to previous enterprise messaging and collaboration tools, however managing knowledge on Slack is still a challenge. This article explores the importance of knowledge management on Slack,…

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Organisational Knowledge in a Machine Intelligence era

Organisational Knowledge in a Machine Intelligence era

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A preamble to the KIN Winter Workshop 2016, 7th December 2016. According to Narrative Science, 62 per cent of organisations will be using Artificial Intelligence (AI) by 2018. If you asked most people when they last encountered something that used artificial intelligence, they’d probably conjure up a mental image of robots, and might be hard pressed to think of something in everyday use. Machine intelligence and machine learning – the new synonyms for “artificial intelligence” – are on the rise…

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30 ways to fail on Twitter

30 ways to fail on Twitter

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Culled and curated from a few of my archived blog posts, a few tips on Twitter protocol that might enhance your social media credibility and encourage real people (not Bots) to follow you. However, to conform with the (slightly misleading) title of this blog post, which you’ve probably guessed was crafted to attract attention, just do the opposite of the items in this list! Don’t auto-reply to follows with a link to your free (but crap) ebook. Don’t provide an…

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Making The Case For Enterprise Social Networks

Making The Case For Enterprise Social Networks

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Why is it that so many organisations still struggle to (a) understand what an Enterprise Social Network (ESN) is and (b) how it might benefit their business. Despite the fact that social networking technology has been around for over 10 years, there is still a general lack of social business maturity on the part of many organizations, who appear to lack the culture to be able to understand, appreciate, and leverage ESN’s. Gartner have reported that over 80% of Social…

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Bullish on digital: McKinsey Global Survey results | McKinsey & Company

Bullish on digital: McKinsey Global Survey results | McKinsey & Company

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See on Scoop.it – The Social Web CEOs and other senior executives are increasingly engaged as their companies step up efforts to build digital enterprises. A McKinsey & Company article. The latest report from McKinsey on the state of digital enterprise (Social Business) offers some interesting insight on trends, as follows: 56 percent of businesses survey say digital engagement of customers is at least a top-ten company priority, and on the whole respondents report notable progress since 2012 in deploying…

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A Glimpse into the Future of Learning

A Glimpse into the Future of Learning

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See on Scoop.it – The Social Web Stephen Dale‘s insight: I thought this was a great illustration of how learning and the application of knowledge is evolving – as it must – to meet the challenges of an increasingly complex and rapidly changing social ecosystem. The key point here is how we must take control of our learning, and the increasing opportunities to do so. Personalisation is fundamental to the future of learning, and learning has to be a life-long…

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A Radical Redesign of Apple’s New Mobile Experience: iOS 7

A Radical Redesign of Apple’s New Mobile Experience: iOS 7

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A slight departure from my usual “communities & collaboration” theme, but given the growing trends for mobile working and BYOD, I thought this might be relevant. Apple likes to generate tons of hype for every new release, but the announcement of the iOS 7 beta has more than a few people talking. Apple told tech geeks the second beta version will be available for developers to examine, says PC Mag. The company claims this new iOS is the most important…

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