Social Business Archives - The Future of Work

Content Matters – But People Matter More!

January 19, 2015 Stephen Dale Comments 1 Comment

I was recently asked to participate in a KM roundtable event that APQC are organising on the subject of Content Management Systems (CMS). They wanted to gather some perspectives from KM professionals and thought leaders (their wording, not mine) active on Social Media to answer a few questions on the best way for creating and gathering internal enterprise content, organising and maintaining that content and making it easily accessible to employees and other stakeholders. The questions and my response as…

The Evolution Of Social Media

November 30, 2012 Stephen Dale Comments 6 Comments

There has been a lot of hype around social media, social networks and social business, much of it unhelpful in getting real understanding what this is all about. For some people, “social” will always mean frivolity and time wasting. For others, social media just means marketing and communications. Predating all of this hype, social learning networks and communities of practice have long existed as ecologies that would encourage collaboration and knowledge sharing. Off-line knowledge sharing communities have been around since…

Social Collaboration: it’s the people not the technology, stupid!

October 25, 2012 Stephen Dale Comments 3 Comments

Regardless of what labels we give to collaboration technology, the one constant feature is the people, i.e. the staff, the workers, the users. The continuing paradox is that, despite all the evidence of poor adoption rates; the accepted wisdom that “build it and they will come” doesn’t really work, and the oft’ repeated mantra that “it’s not the technology, it’s the people that count”, most collaboration strategies are treated as technology projects and not organisational change management projects.