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Maximising the power of collective knowledge

Maximising the power of collective knowledge

Introduction This is a summary of one of the breakout session I ran at the Cisco Public Services Summit, Oslo 9-11 December 2011.  It describes the role of Communities of Practice in supporting more effective collaboration and knowledge sharing between organisations working in the public sector. It notes the key lessons learnt from a 6-year journey, starting from the launch of the UK local government CoP platform in 2006 and how this led to an ambitious attempt to create a…

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The Business Of Collaboration

The Business Of Collaboration

Some Background The last few years can be described as the age of social business and collaboration. The demands and expectations of today’s knowledge workers have been shaped by the plethora of social networks and social media tools. Communicating and sharing information has never been easier.  Staying connected with news and status updates from friends, family, or at work is real-time and no longer constrained to an office PC.  This has coincided with the business realisation that a greater degree…

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Knowledge Management (KM) and Social Computing: Are they the same?

Knowledge Management (KM) and Social Computing: Are they the same?

“Knowledge Management” (KM) is a term that’ s been bandied around since the mid 1990’s, with much debate as to what it actually means. The wikipedia definition is a reasonable starting point, but you still get the vociferous few who will take the literal meaning and argue that you can’t manage (tacit) knowledge, plus a confetti (I quite like that description) of academic papers that provide a forensic analysis of the “KM” term. Fortunately, there are always two sides to…

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