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Knowledge Management – Measuring Return on Investment

Knowledge Management – Measuring Return on Investment

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A common and recurrent theme that I keep coming across is how to measure the value of knowledge management, e.g. the return on investment (ROI) of implementing a knowledge management strategy. This may cross over into having a social media strategy where the goal is to support knowledge sharing, so I’ll use these terms – KM Strategy and social media strategy interchangeably in this particular context. I don’t doubt the importance of being able to measure results and it’s the…

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Knowledge Management – Return on Investment

Knowledge Management – Return on Investment

Comments 6 Comments

A common and recurrent theme that I keep coming across is how to measure the value of knowledge management, e.g. the return on investment (ROI) of implementing a knowledge management strategy. This may cross over into having a social media strategy where the goal is to support knowledge sharing, so I’ll use these terms “KM Strategy” and “social media strategy” interchangeably in this particular context. I don’t doubt the importance of being able to measure results and it’s the job…

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Discovering the value of Social Networks and Communities of Practice

Discovering the value of Social Networks and Communities of Practice

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There has been much written about measuring the value of online communities such as Social Networks or Communities of Practice.   However, most pundits tend to think of measuring value from a purely financial perspective, i.e. the Return on Investment (ROI). Clearly this is an important factor, but it’s not the only factor that should be considered. Surprisingly few organisations consider the value that is being created by having better informed and more knowledgeable staff, or the potential value of getting…

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