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Category: Communities of Practice

Personal Knowledge Management Maturity Model

Personal Knowledge Management Maturity Model

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Knowledge management is often based on the notion that knowledge is socially constructed. Consequently, organisational knowledge management (OKM) programmes tend to focus on techniques and approaches such as peer assists, after-action reviews, project retrospectives, knowledge retention, communities of practice, storytelling, and innovation jams – all of which involve multiple people…But there’s a snag… Since these KM techniques first came into being, something happened: Employees got busier than ever. Organisations now do a lot more with much less – and modern…

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Tips for Building Successful Communities of Practice

Tips for Building Successful Communities of Practice

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This is a refresh of an earlier blog published here in 2016 My experience of knowledge sharing in organisations stems mainly from my involvement in setting up Communities of Practice (CoPs) for UK local government. This was part of a broader Knowledge Management strategy that I was commissioned to deliver for the Improvement and Development Agency and Local Government Agency. It has since migrated to the private sector and continues to thrive as the Knowledge Hub. When I left the…

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Community of Practice and Technology in Education

Community of Practice and Technology in Education

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Education and technology have always driven one another to improve. And from this mutually beneficial relationship, different approaches to organizing education emerge, some poised to disrupt the entire industry. As you read this, the education system is in the midst of introducing major alterations. The normalisation of indispensable tools like the internet is leaving room for terrific innovations. And with it come opportunities to introduce new dynamics of learning or reinvent previously existing ones. And the intersection of teaching, technology,…

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Finding ‘value’ in social networks and Communities of Practice

Finding ‘value’ in social networks and Communities of Practice

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An update to a post previously published 30 Dec 2009. There has been much written about measuring the value of online communities such as Social Networks or Communities of Practice.  However, most pundits tend to think of measuring value from a purely financial perspective, i.e. the Return on Investment (ROI). Clearly this is an important factor, but it’s not the only factor that should be considered. Surprisingly few organisations consider the value that is being created by having better informed…

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Gamification: making work fun, or making fun of work?

Gamification: making work fun, or making fun of work?

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This post was previously published on 25th September 2014 at Collabor8now.com.  It is an abbreviated abstract from a research paper I submitted to Sage publications on the topic of  “Gamification”. The full article is available from the June 2014 edition of Business Information Review. Introduction: Gamification is about understanding and influencing human behaviours that organizations want to encourage amongst their workforce or customers. Gamification seeks to take enjoyable aspects of games – fun, play and challenge – and apply them to real-world business…

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Critical Steps For Building an Online Community

Critical Steps For Building an Online Community

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The following is a list of the critical points to consider when embarking on a project or plan to build an online community.  This information is available from previous blog posts I’ve shared over the years, and Slideshare presentations, but for convenience I’ve curated these posts into a single post/page of “knowledge nuggets”.  The items have been kept deliberately brief, but further and detailed information (with relevant citations and references) can be provided on request. Ensure you have community facilitator/community…

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Communities of Practice – Planning For Success

Communities of Practice – Planning For Success

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My experience of knowledge sharing in organisations stems mainly from my involvement in setting up Communities of Practice (CoPs) for UK local government. This was part of a broader Knowledge Management strategy that I was commissioned to deliver for the Improvement and Development Agency (now part of Local Government Agency -LGA). An online collaboration platform was launched in 2006 to support self-organising, virtual communities of local government and other public sector staff. The purpose was to improve public sector services…

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Communities of Practice – What I’ve Learnt

Communities of Practice – What I’ve Learnt

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I  was recently asked  by a colleague to share some “words of wisdom” about what I’d learnt from 9 years of consultancy projects that involved setting up Communities of Practice. I could have written an essay on this topic (and maybe one day I will) but I thought I’d distill it down to the key points as follows: The Basics: We don’t know what we don’t know. People don’t learn from content, they learn from other people. You can’t force…

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Maximising the power of collective knowledge

Maximising the power of collective knowledge

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Introduction This is a summary of one of the breakout session I ran at the Cisco Public Services Summit, Oslo 9-11 December 2011.  It describes the role of Communities of Practice in supporting more effective collaboration and knowledge sharing between organisations working in the public sector. It notes the key lessons learnt from a 6-year journey, starting from the launch of the UK local government CoP platform in 2006 and how this led to an ambitious attempt to create a…

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