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Category: Social Networking Tools

Finding ‘value’ in social networks and Communities of Practice

Finding ‘value’ in social networks and Communities of Practice

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An update to a post previously published 30 Dec 2009. There has been much written about measuring the value of online communities such as Social Networks or Communities of Practice.  However, most pundits tend to think of measuring value from a purely financial perspective, i.e. the Return on Investment (ROI). Clearly this is an important factor, but it’s not the only factor that should be considered. Surprisingly few organisations consider the value that is being created by having better informed…

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Managing Knowledge on Slack 2.0

Managing Knowledge on Slack 2.0

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Summary The proliferation of Slack into the work place has been just amazing. While the jury is still out whether Slack can replace emails, however there is no questioning the important place it has come to occupy when it comes to communication and collaboration in several businesses. While Slack has many advantages as compared to previous enterprise messaging and collaboration tools, however managing knowledge on Slack is still a challenge. This article explores the importance of knowledge management on Slack,…

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Making The Case For Enterprise Social Networks

Making The Case For Enterprise Social Networks

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Why is it that so many organisations still struggle to (a) understand what an Enterprise Social Network (ESN) is and (b) how it might benefit their business. Despite the fact that social networking technology has been around for over 10 years, there is still a general lack of social business maturity on the part of many organizations, who appear to lack the culture to be able to understand, appreciate, and leverage ESN’s. Gartner have reported that over 80% of Social…

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What’s the point of Jelly?

What’s the point of Jelly?

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I have to admit I’m attracted to anything new and shiny, and particularly products and services that aim to create or propagate value through networks and networking. I was therefore intrigued by the recent launch of Jelly, which has the gravitas and experience of Biz Stone (of Twitter fame) behind it. It certainly meets the “new” criterion, but I’m not so sure about the “shiny”. The principle behind Jelly is summarised in a short blog post by Biz Stone himself:…

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Social Network Analysis: making invisible work visible.

Social Network Analysis: making invisible work visible.

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Everyone is talking about the enormous benefits to be had through collaborative working and better employee engagement. Industry analysts report a 25% improvement in organisational efficiency when companies successfully deploy a collaboration platform. Whether it’s social media or social collaboration, organisations are striving to deliver better value through a more connected workforce and closer engagement with customers and stakeholders. The term ‘social business’ nicely sums up this important development. The paradox is that organisations continue to allocate a significant proportion of their…

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Overcoming The Challenges of Internal Social Networking

Overcoming The Challenges of Internal Social Networking

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Internal social networks offer numerous collaboration benefits for the average enterprise. They allow for quick, fluid, and constant communication, thereby making it easier for employees to coordinate at all times. They encourage feedback, proposals, and ideas from all workers, thus opening the door for innovation in any shape or form.

Engaging the Social Web for Personal Knowledge Management (PKM)

Engaging the Social Web for Personal Knowledge Management (PKM)

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The Social Web for Personal Knowledge Management. A one-day training course that provides a practical and detailed introduction to social media and social/professional networks that will enable delegates to achieve a greater understanding of their context for use and deployment within their organisation and for personal and professional development.

Surviving and Thriving as a 21st Century Knowledge and Information Professional

Surviving and Thriving as a 21st Century Knowledge and Information Professional

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The above named article has been published in the most recent issue of Business Information Review. Regretably, under the terms of agreement I signed with the publishers (Sage), I’m not allowed to post the full article here. However, the following is an abstract, and many of the screen shots I used in the article can be found on my Slideshare presentation. Abstract: The volume of information continues to grow at an exponential rate; new products, social networks and web services appear almost…

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Knowledge Hub – part 4: Social Graph and Activity Stream

Knowledge Hub – part 4: Social Graph and Activity Stream

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Continuing with my posts about the Knowledge Hub (Beta release in April 2011): Knowledge Hub 3 – User Experience Knowledge Hub 2 Knowledge Hub 1 I wanted to touch on another of the key features being delivered by the new system, the ‘Social Graph’ and ‘Activity Stream’. These are intimately related and hence it makes sense to discuss them as one feature or capability. Social Graph A social graph in its broadest context is the mapping of everyone and how…

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PHIN 2009 Conference – CoP Presentation

PHIN 2009 Conference – CoP Presentation

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I am very pleased to have been invited to speak at the Public Health Information Network (PHIN) conference in Atlanta, Georgia, taking place between 30th August and 3rd September. This will be my second visit to Atlanta, having been there in May this year to meet with staff at the Centre for Disease Control (CDC) to share knowledge about the UK local government Communities of Practice, a strategy I developed for the Improvement and Development Agency (IDeA) in 2005 and…

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