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Category: Social Network Analysis

Social Network Analysis: making invisible work visible.

Social Network Analysis: making invisible work visible.

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Everyone is talking about the enormous benefits to be had through collaborative working and better employee engagement. Industry analysts report a 25% improvement in organisational efficiency when companies successfully deploy a collaboration platform. Whether it’s social media or social collaboration, organisations are striving to deliver better value through a more connected workforce and closer engagement with customers and stakeholders. The term ‘social business’ nicely sums up this important development. The paradox is that organisations continue to allocate a significant proportion of their…

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The Sunday Times Social List

The Sunday Times Social List

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I’m still undecided about these services and applications that purport to measure your social influence (or social equity), mainly because there is very little transparency of the algorithms they use to determine where you rank amongst the “crowd” (understandable I guess, to avoid people manipulating their score), but do I really want to add to my stress levels if I suddenly see my ranking going through the floor? However, I will admit to dabbling with this stuff, mainly to try…

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Discovering the value of Social Networks and Communities of Practice

Discovering the value of Social Networks and Communities of Practice

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There has been much written about measuring the value of online communities such as Social Networks or Communities of Practice.   However, most pundits tend to think of measuring value from a purely financial perspective, i.e. the Return on Investment (ROI). Clearly this is an important factor, but it’s not the only factor that should be considered. Surprisingly few organisations consider the value that is being created by having better informed and more knowledgeable staff, or the potential value of getting…

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Generation V and four levels of virtual engagement

Generation V and four levels of virtual engagement

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I’m not really into this relentless trend to categorise people and their behaviours into socio-economic-demographic groups since very rarely does anyone neatly fit within one of these categories. However, I follow the trend if for no other reason I can speak the same language as my peers. So, having got to grips with the various attributes and behaviours symbolised as ‘Generation X‘ and ‘Generation Y‘ , it seems we need to recognise another category – ‘Generation V’. (Since we seem…

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Social Network Analysis – measuring the immeasurable.

Social Network Analysis – measuring the immeasurable.

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Euan Semple comments on the topic of social network analysis  (or measuring the immeasurable!). Euan identifies two points that make him nevous about SNA: "The first is because the activity is invariably couched in terms of one group – managers, the business – mapping the relationships of everyone else – the people prepared to open up and use the social tools in the first place. The second is because they seek to make explicit something that is much better left…

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