Browsed by
Category: Knowledge Management

How a knowledge map can help to identify knowledge gaps and needs, against all odds

How a knowledge map can help to identify knowledge gaps and needs, against all odds

Comments 3 Comments

Without understanding their knowledge needs, organizations can hardly decide on relevant KM activities to strengthen the necessary knowledge domains and advance in their business. Knowledge mapping can be an optimal way to address the challenge. Knowledge is undoubtedly the trickiest organizational asset: possessing it alone is never enough for organizations to use it in a proper and advantageous way. That’s why, when put into the knowledge management context, organizations often look like antique shops: there are zillions of articles, but…

Read More Read More

Organisational Knowledge in a Machine Intelligence era

Organisational Knowledge in a Machine Intelligence era

Comments 1 Comment

A preamble to the KIN Winter Workshop 2016, 7th December 2016. According to Narrative Science, 62 per cent of organisations will be using Artificial Intelligence (AI) by 2018. If you asked most people when they last encountered something that used artificial intelligence, they’d probably conjure up a mental image of robots, and might be hard pressed to think of something in everyday use. Machine intelligence and machine learning – the new synonyms for “artificial intelligence” – are on the rise…

Read More Read More

Connecting Knowledge Communities: Approaches to Professional Development

Connecting Knowledge Communities: Approaches to Professional Development

Comments 1 Comment

From the NetIKX website, details of the next NetIKX Seminar on 21st September. A year ago, NetIKX, with the cooperation of a number of other organisations in the field of knowledge and information management, ran a meeting called “Connecting Knowledge Communities”, at which representatives of a number of professional membership  organisations, including NetIKX , talked about their membership, their focus and their mode of operation. The organisations were: Henley Forum for Organisational Learning & Knowledge Strategies, the Knowledge and Innovation…

Read More Read More

Communities of Practice – Planning For Success

Communities of Practice – Planning For Success

Comments 0 Comment

My experience of knowledge sharing in organisations stems mainly from my involvement in setting up Communities of Practice (CoPs) for UK local government. This was part of a broader Knowledge Management strategy that I was commissioned to deliver for the Improvement and Development Agency (now part of Local Government Agency -LGA). An online collaboration platform was launched in 2006 to support self-organising, virtual communities of local government and other public sector staff. The purpose was to improve public sector services…

Read More Read More

Connecting Knowledge Communities

Connecting Knowledge Communities

Comments 4 Comments

The forthcoming NetIKX event “Connecting Knowledge Communities“, scheduled for Wednesday 23rd September, is shaping up to be one of those ‘must attend’ events for anyone who is confused (or bemused) at the plethora of different groups and communities dedicated to the support of knowledge and information professionals. To quote an abstract from the event promotion: If you want to consider how membership organisations work and gather ideas and tips for your personal networking, this will be a good meeting to…

Read More Read More

12 Principles Of Knowledge Management

12 Principles Of Knowledge Management

Comments 2 Comments

I recently came across a paper by respected author, consultant and keynote speaker  Verna Allee on the 12 principles of Knowledge Management. Reading the paper, two thoughts occurred to me: The principles appear to be so simple and obvious Why didn’t I think of them! I asked myself whether these statements meet the strict definition of ‘principles’, which is: “a fundamental truth or proposition that serves as the foundation for a system of belief or behaviour or for a chain…

Read More Read More

Content Curation Needs Humans After All!

Content Curation Needs Humans After All!

Comments 3 Comments

As I ponder my forthcoming session on the topic of “Content Curation” at the CILIP Conference in Liverpool this Friday 3rd July, I’m aware that the slides I was asked to prepare and submit to the organisers last month are already out of date. Unsurprising I guess given the rapidly changing business environment that underpins this discipline.  My notes did include mention of the emergent growth of fully automated content curation tools and platforms, and the inherent problems (as I…

Read More Read More

Knowledge Management – Measuring Return on Investment

Knowledge Management – Measuring Return on Investment

Comments 3 Comments

A common and recurrent theme that I keep coming across is how to measure the value of knowledge management, e.g. the return on investment (ROI) of implementing a knowledge management strategy. This may cross over into having a social media strategy where the goal is to support knowledge sharing, so I’ll use these terms – KM Strategy and social media strategy interchangeably in this particular context. I don’t doubt the importance of being able to measure results and it’s the…

Read More Read More

The Seven Principles of Knowledge Management

The Seven Principles of Knowledge Management

Comments 4 Comments

What would we do without serendipity? I was looking through some of my archived blog posts just now and (re)stumbled across this from Dave Snowden. It’s from a blog he produced in 2008, but as relevant today as it was then. Worth (re)sharing I thought. Knowledge can only be volunteered it cannot be conscripted. You can’t make someone share their knowledge, because you can never measure if they have. You can measure information transfer or process compliance, but you can’t…

Read More Read More

Content Matters – But People Matter More!

Content Matters – But People Matter More!

Comments 1 Comment

I was recently asked to participate in a KM roundtable event that APQC are organising on the subject of Content Management Systems (CMS).  They wanted to gather some perspectives from KM professionals and thought leaders (their wording, not mine) active on Social Media to answer a few questions on the best way for creating and gathering internal enterprise content, organising and maintaining that content and making it easily accessible to employees and other stakeholders. The questions and my response as…

Read More Read More