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Tag: Knowledge Hub

CoP Usability and Sociability Heuristics

CoP Usability and Sociability Heuristics

As some of my regular readers will know, I’m involved in a major new project to deliver the ‘next generation’ community of practice platform for UK local government organisations, see previous blog posts about the ‘Knowledge Hub’. The current platform has been (and continues to be) a huge success, with over 63,000 users and more than 1,300 active CoPs, working towards various outcomes but with a common goal to improve public service. These will eventually be migrated to the new…

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Managing Beyond Web 2.0 – MkKinsey Article

Managing Beyond Web 2.0 – MkKinsey Article

A recent McKinsey & Co article advocates that organisations should start preparing now for when Web 2.0 morphs into Web 3.0.  The article doesn’t really expand on what it means by ‘Web 3.0’, but there are a few useful nuggets, such as: Using social networks to listen to what customers are saying (read ‘citizens’ for public sector organisations) Rather than pushing messages at consumers (citizens), isten to them and think constantly about ways to activley engage with them. Experiment with…

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